Cq444 Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction & Scope

Cq444 is an online gaming and Sports Betting platform for users in Bangladesh. This Privacy Policy ("Policy") applies to the cq444 website, mobile app, and all related services. By using any cq444 service, you agree to the terms of this Privacy Policy.

We believe transparency is the foundation of trust. This policy clearly sets out what data is collected, why it is collected, how long it is kept, and how you can control it. We have written everything in plain, straightforward language so every user can understand it easily.

2 What Information Is Collected

Cq444 only collects data that is necessary to provide its services. We do not gather excessive or irrelevant information. The different types of data are described below.

3 Data Collection Methods

Cq444 collects information through several methods, each described in detail below. If you have concerns about any of these methods, please contact our support team.

• Directly Provided Information: Information you provide during registration, KYC verification, or when contacting support.
• Automatically Collected: When you use cq444, your IP address, device information, and usage patterns are automatically recorded via cookies and tracking technologies.
• Transaction Log: Every deposit, withdrawal, and gaming activity is recorded in the system, as required to meet legal obligations.
• From Third Parties: Limited information may be received from payment providers or KYC verification services, only with your consent.
• Support Contact: Any information you provide via live chat or email is stored for security purposes.

4 Purpose of Data Use

Cq444 uses your data only for specific, legitimate purposes. We never sell your information to advertisers or use it for anything beyond what is needed. The key purposes are detailed below.

• Account Management: Your information is used for registration, login, password recovery, and profile updates.
• Identity & Age Verification: Your identity is verified through the KYC process, which also prevents access by users under 18.
• Payment Processing: Your information is used to securely process deposits and withdrawals and to prevent fraudulent transactions.
• Customer Support: Your data is accessed to resolve your complaints or inquiries promptly and effectively.
• Ensuring Security: Data is analyzed to prevent account hacking, fraud, and illegal activity.
• Legal Obligations: Data is stored and analyzed to comply with Anti-Money Laundering (AML) regulations and other applicable laws.
• Service Improvement: Usage patterns are analyzed to improve the quality of cq444's games and services.
• Promotional Communications: With your consent, we may notify you about new offers and bonuses. You can opt out at any time.

5 Data Sharing Policy

Cq444 is highly selective about sharing your personal data with third parties. Information is shared only in specific circumstances and on a strictly limited basis.

• Payment Partner: Only the financial information necessary to process transactions with bKash, Nagad, Rocket, or your bank is shared.
• KYC Service Provider: Limited data is shared with licensed third-party KYC platforms solely for identity verification purposes.
• Legal Authorities: Data is disclosed in compliance with applicable law when required by a valid court order or a request from a government authority.
• Game Software Provider: Only the minimum data required for game operations is shared — not personal identity information.
• Business Transfer: In the event of a merger or acquisition, users will be notified in advance and informed of any new policy.

6 Cookies & Tracking Technologies

Cq444 uses cookies and similar technologies on its website and app to enhance your experience and maintain platform security.

• Essential Cookies: These are essential for maintaining login sessions, security verification, and core functionality.
• Functional Cookies: Used to remember your language preference, login details, and deliver a personalized experience.
• Analytics Cookies: Used to understand which parts of the platform are most visited — you have the option to disable these.
• Security Cookies: Used for fraud detection and CSRF attack prevention — these cannot be disabled.

7 Data Retention Period

Cq444 does not retain your data longer than necessary. However, certain information must be kept for extended periods to meet legal obligations.

8 Your Rights

As a cq444 user, you have important rights over your personal data. We fully respect those rights and are ready to assist with any request.

9 Protection of Minors

Cq444 is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration and reconfirmed during the KYC process.

• Date of birth verification is mandatory on the registration form.
• Age is confirmed during KYC verification using a government-issued ID.
• If a minor's data is detected, the account is immediately closed and the data deleted.
• Parents can report suspicious accounts to our support team.

10 Policy Changes

Cq444 reserves the right to update this Privacy Policy, in part or in full, when necessary. Any changes will follow the process outlined below.

• Users will be notified in advance via their registered mobile number or email about any significant changes.
• The date of the change and the updated sections will be highlighted at the top of the page.
• Continued use of the platform after any policy update will be considered acceptance of the revised terms.
• Archived copies of previous policies are available upon request from the support team.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated privacy team. We are always here to help.

• Email: [email protected] (plain text, not clickable)
• Live Chat: Available 24/7 — click the chat icon in the bottom-right corner of the platform.
• Response Time: Typically within 24 hours; up to 14 business days for complex requests.